IoT solutions can transform your customer experiences in huge, tangible ways, thereby increasing customer attraction, satisfaction and retention. Walker, a US customer intelligence consulting firm predicts that by 2020, customer experience will overtake price and product as the key brand differentiator.
GAIN GREATER, QUICKER INSIGHTS
Extend your customer engagement beyond the sale
Get real-time data on customer purchasing behavior, usage
Obtain real-time data on your product performance
DELIVER HIGH-QUALITY SUPPORT
Resolve your customers’ problems proactively
Reduce wait times for your customers
Improve positive interactions with customers
Lower your customer support costs
CREATE NEW OFFERINGS
Update features in your offerings
Improve design of your offerings
Adjust your future offerings
Innovate new, customized offerings
TARGET MARKETING EFFORTS
Understand your customer preferences
Create targeted marketing campaigns
Improve your marketing ROI
Customers desire a good UX for an IoT solution.
Connect with us today to implement a modern front-end for your IoT solution.
4 WAYS IOT TRANSFORMS OPERATIONAL PROCESSES
IoT solutions can enable simplification of your operations, saving costs and focusing on innovation rather than repetition.
STREAMLINE YOUR PROCESSES
Identify and eliminate bottlenecks in your business
Minimize work-in-progress by frequently deploying processes
Create event-based automated processes
ENABLE YOUR WORKERS
Deploy for innovation and creativity instead of repetitive tasks
Enhance productivity and span of your workers
Virtualize the work from the location
MANAGE YOUR PERFORMANCE
Analyze detailed trend and comparative information
We offered our IoT Services to develop an IoT Solution on Azure IoT Hub for a Computer Peripherals OEM to address their Field Support requirements. The Field Support IoT solution enabled our customer to remotely monitor their products in the field, provide remote field support services, remote updates and preventive maintenance, and achieve a high first-time fix rate, while reducing their field support costs. Read the Case Study.
Leveraging our IoT Services and our advanced expertise in AWS cloud, firmware and mobile technologies, an Electronic Tools Company launched their first Smart Product with OTA software update capability, opened a new revenue stream and gained industry recognition for their innovation. With cloud connectivity and a mobile front-end, the Smart Product alerted home users to critical events in their homes. Read the Case Study.
A Specialty Printer Company leveraged our IoT Services and expertise in AWS cloud, firmware and mobile technologies to build a Smart Connected Product Ecosystem. Our IoT solution enabled our customer to offer a smart product, supporting mobile apps and an e-commerce store to drive post-sale revenues of custom digital content and consumables. What’s more this was done without the need to invest in expensive retail distribution channels. Read the Case Study.
Using our IoT Services and our advanced expertise in AWS IoT, a Technology Firm built a managed “X”-as-a-Service (XaaS) platform to offer subscription-based, device-as-a-service to end-users for multiple device types and models, through channel partners. Our IoT solution, enabled them to offer custom portals with different access levels for OEMs and their channel partners across the Printer, Retail and Medical Equipment markets. Read the Case Study.
Thinxtream Technologies is a global software company with a portfolio of innovative software platforms, components, solutions, patents, competences and services for Internet of Things (IoT) across several industry verticals and applications, successfully enabling leading customers, including Fortune 500 companies, meet their application, product and business goals.